SHA launches new HAKIKA system to verify healthcare providers for 2026–2029 cycle

The Social Health Authority (SHA), Kenya's public health insurance agency, has launched HAKIKA, a new process for contracting the hospitals and clinics that provide care paid for by SHA, covering the 2026–2029 cycle.

In a post on X, SHA said providers will go through a set journey between now and 1 October 2026, starting with an Expression of Interest and eligibility checks, then KYC, the know-your-customer check on who a provider is, followed by a physical verification visit and, finally, electronic contracting.

The new cycle covers four funds, the Primary Health Care Fund, the Social Health Insurance Fund, the Emergency, Chronic and Critical Illness Fund and the Public Officers Medical Scheme Fund, and SHA stated that stronger legal, technical and financial checks have been built into the process.

According to the authority, the aim is that only properly verified facilities get contracts and that providers know what is required of them and where they stand at each step, so that Kenyans can trust the system buying healthcare on their behalf.

Sourc:Social Health Authority, post on X, 18 September 2026